Customer Service, Abandoned Cart Swipes & Product Reviews
Duration: 01:12:02
Your Store Pages, Customer Service & Diving Into Ads
Welcome to Day 25 of the Dropified 60-Day Challenge!
NOTE: In this session we discuss MailChimp integration for abandoned carts. Please disregard this section and refer to the video update below regarding MailChimp.All it takes is one customer who receives bad support and service from you, to kill your traffic and sales. While positive online transactions sometimes result in a favorable review by satisfied customers, an unhappy customer virtually guarantees that they are going to be vocal about it. On social, by leaving you a negative Google Review (those last forever) and on your own website.
When people feel they have been “ripped off” by an online store, they have a right to be angry. Think about the amount of trust it takes to purchase a product you have never seen, or held in your hands, from a vendor that you do not know? It’s a leap of faith, and bad service situations can damage your business and personal reputation.
Want to know what online shoppers consider to be quality customer service?
- Awesome products
- Great prices
- Transparency in terms and conditions of sale
- Honesty (from content to product capabilities)
- Short delivery windows
- Payment security for their online transaction
- Prompt response and resolution when there has been a problem with an order
Adding terms conditions and limitations (TCL’s) to your e-commerce website is both a legal requirement and a way to assure customers that you are an integrity business owner. From a legal perspective, it’s also important to have the terms and conditions in a visible place where customers can review, and where you can site your policies from, in the event of a service issue.
Get the essential customer service elements on your e-commerce store with expert advice from Chase and Lowell.
MAIL CHIMP UPDATE / OMNISEND:
Since the original filming of this session there have been some updates regarding MailChimp. MailChimp is no longer compatible with Shopify, so below we show you how to integrate OmniSend for your abandoned cart email sequences.
ABANDONED CART SWIPE FILE IN GOOGLE DRIVE:
Day 25 Quiz
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Dropified® is a software application, which allows you to easily import and manage dropshipped products into your favorite e-commerce platform (like WooCommerce, Shopify and others) and then ship those products you’ve sold, directly to your customers wherever they may live on this planet – in only a few clicks… without EVER physically touching the product. You can also easily import and sell products that can be found from dozens of amazing hand picked vendors. Oh and for some of the major vendor platforms like Ebay, AliExpress, Alibaba, you even have complete automation.This help center aims to get you up to speed on eCommerce as a whole, as well as the technical aspects of utilizing a software like Dropified. Here, you won’t find all of the educational answers of topics external to the software – however, the aim is to familiarize you with topics you need to be mindful of!